At CORELUXZ , we strive for 100% customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return process. Please note the following details:

Domestic Orders

Timeframe for Returns

You may return or exchange a product within 7 days of receiving your order.

If you receive an incorrect or missing item, please notify us within 24 hours of receiving your order to remain eligible for a return or exchange. Requests submitted beyond this timeframe will not be considered. Additionally, a clear and uninterrupted unboxing video is required to process your request. The video must visibly demonstrate the condition of the items upon delivery, highlighting any discrepancies or issues.

Reverse Pickup Process

  • Reverse pick-up will be done by us, at no extra charges.
  • However, there will be only one reverse pick-up provided for one order.
  • Reverse Pick Up is subject to service availability in your area pin code.
  • In exceptional circumstances, you may be asked to send the products through a reliable courier if reverse pick-up is not available in your area.

Note: If your reverse pickup is not completed within 24-48 hours of approval, please reach out to us so we can reinitiate the request with our courier partners. In some areas, pickup delays are beyond our control, and we may need to follow up to ensure the process is completed. If we are not informed and the 7-day return/exchange window expires, we may be unable to process your request.

Payment Refund Details

  • For COD orders, COD charges(₹60) will be deducted, and the remaining amount will be refunded.
  • For Prepaid orders, a processing fee of 3% will be deducted, and the remaining amount will be refunded.

Exclusions – ‘Final Sale’ Items

Items from the ‘Final Sale’ section are not eligible for return or exchange.

Contact Information

For exchange/return, kindly reach us out at:

  • Email: info@coreluxz.com
  • Phone/WhatsApp: +91 99XXXXXXXX

First Order Return/Exchange

Your first order is eligible for exchange or return, and you may receive a refund. 

Innerwear Policy

Due to the nature of innerwear, we strictly do not accept returns or exchanges for any reason. This policy ensures the highest standards of hygiene, protecting the health and safety of our customers.